Privacy Policy

Effective Date: 21 March 2025

At Better Nursing Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal and health information:

  • Full name and contact details (phone, email, address)

  • Date of birth

  • Medical history and health conditions

  • Care preferences and service requirements

  • Payment and billing information

  • Any other information relevant to the care and services we provide

2. How We Collect Information

We collect personal information through:

  • Online forms on our website

  • Phone or email correspondence

  • In-person consultations

  • Third-party referrals (e.g., hospitals, allied health professionals) with your consent

3. How We Use Your Information

We use your personal information to:

  • Provide and coordinate healthcare and support services

  • Communicate with you about your care

  • Develop and manage personalised care plans

  • Ensure quality control and continuous improvement

  • Meet legal and regulatory requirements

4. Disclosure of Information

We may share your information with:

  • Our internal healthcare and administrative staff

  • Your authorised family members or guardians (with your consent)

  • Medical professionals involved in your care (e.g., hospitals, GPs, specialists)

  • Service providers and contractors assisting in service delivery

  • Government or regulatory bodies when required by law

We will never sell your information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from loss, unauthorised access, modification, or disclosure. This includes secure data storage, restricted access protocols, and ongoing staff training.

6. Access and Correction

You have the right to access and request correction of the personal information we hold about you. To do so, please contact us at the details provided below.

7. Cookies and Website Data

Our website may use cookies to improve user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Better Nursing Care Pty Ltd
Email: admin@betternursingcare.com.au
Phone: 1300 807 534
Address: Gold Coast Queensland

Thank you for trusting Better Nursing Care. We are committed to protecting your privacy and providing you with safe, compassionate healthcare.