Terms of Use
Effective Date: 21 March 2025
Welcome to Better Nursing Care. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using our services, you agree to comply with and be legally bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree, please refrain from using our services.
2. Services Provided
Better Nursing Care offers home-based nursing, personal care, and support services as outlined on our website. Services are provided by qualified professionals and are subject to availability and assessment of individual care needs.
3. Eligibility
To access our services, you must be:
At least 18 years of age or have legal guardian consent
Capable of entering into a binding agreement
Willing to provide accurate and complete information for service planning
4. Client Responsibilities
Clients agree to:
Provide accurate medical and personal information
Treat staff with respect and courtesy
Notify us of any changes to health, schedule, or service requirements
Pay fees as agreed in the service agreement or invoice
5. Payments and Fees
Service fees will be discussed and agreed upon prior to service commencement. Payments must be made in accordance with the terms outlined in the invoice. Failure to pay on time may result in service suspension or termination.
6. Cancellations and Rescheduling
Clients must provide at least 24 hours’ notice for cancellations or rescheduling of appointments. Late cancellations may incur a cancellation fee. Emergency situations will be considered on a case-by-case basis.
7. Limitation of Liability
While we strive to provide high-quality care, Better Nursing Care is not liable for:
Any indirect, incidental, or consequential damages
Delays or interruptions beyond our control (e.g. illness, weather, emergencies)
Information provided by third parties or linked services
8. Intellectual Property
All content on our website, including logos, text, images, and software, is the property of Better Nursing Care or its licensors. You may not reproduce, distribute, or exploit our content without prior written consent.
9. Website Use
You agree to use our website lawfully and not to:
Post or transmit harmful or offensive material
Attempt to gain unauthorised access to our systems
Interfere with the proper functioning of the site
10. Privacy
Your use of our services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
11. Modifications
Better Nursing Care reserves the right to amend these Terms and Conditions at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of any updates.
12. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these Terms shall be resolved under the jurisdiction of the courts in that state.
13. Contact Information
For any questions about these Terms and Conditions, please contact us:
Better Nursing Care Pty Ltd
Email: admin@betternursingcare.com.au
Phone: 1300 807 534
Address: Gold Coast Queensland
Thank you for choosing Better Nursing Care. We are honoured to support your health and well-being.